Frequently asked questions
Wholesale & Private Label Inquiries
Do you accept branding?
Yes, don’t hesitate to message me for your requirements of your products and packaging needed.
Wholesale and Bulk Order Availability?
We sell wholesale and bulk on most items. Please contact us for business relationships and with special orders.
How long it take to get my Order?
Our current processing time is 1-5 business days but we are doing our best to expedite our orders either on the same day or on the next day when we receive it. We do not ship on weekends. Once your order ships, it will take:
USA: 11-21 business days
Canada: 11-25 business days
Europe: 11.21 business days
Australia & New Zealand - between 11 to 21 business days.
Everywhere Else - between 11 to 30 business days
The tracking info will upload to your order details so you can follow your package from our studio to your door. Please have in mind that sometimes there is a delay on the delivery times, so i will kindly ask you to be patient. Also i am available for you if you have any other questions.
Store Shelf Life Span
Store your herbs in clean, airtight containers, away from heat and light, and handle them thoughtfully. Amber glass jars with airtight lids are ideal. You might also keep them in a dark cupboard or drawer in the original packaging, sealed tightly while not in use.
The shelf life of herbs will vary according to the form and plant part. Those that have been cut or powdered have more surface area exposed to the air and can lose their flavor more rapidly than whole herbs. Here are our general guidelines:
-Whole/Cut Leaves & Flowers: 1 to 2 years
-Powdered Leaves & Flowers: 1 year
-Whole/Cut Seeds & Barks: 2 to 3 years
-Powdered Seeds & Barks: 1 year
-Whole/Cut Roots: 3 years
-Powdered Roots: 2 years
Are these herbs safe for me?
We use only the highest quality herbs we can find. Herbs are nature's medicine, and may interact with current medications you may be on. We recommend that everyone do their own research to check for drug interactions and the safety of consuming these herbs if you have certain medical conditions, as well as discussing it with your doctor or before beginning a new herbal regimen. We do not recommend our products be used by women who are pregnant or breastfeeding.
Cancellation
We accept cancellations UP TO 4 hours after you have made your purchase. Please purchase seriously, as we are unable to cancel your order after this time has passed. If you have a problem with your order after you have purchased please contact us immediately.
Custom Fees, Import taxes and Banned Items
Some international buyers may be subject to import fees/taxes after purchase; these fees are the sole responsibility of the buyer. Please research VAT and customs requirements prior to purchase. The Vital Herbs Ceylon is not liable or responsible for resending, replacing, or refunding orders that are seized by country officials.
Disclaimer
Please remember, herbal regimens are not one-herb-fits-all, as they may affect everyone differently. It's important to educate yourself thoroughly about any herbs and their potential contraindications before adding them to your herbal regimen. We ask that you please consult your physician about any medical concern you may have regarding herbal supplements. These products have not been evaluated by the Food and Drug Administration; therefore, we cannot claim to diagnose, treat, cure, or prevent any disease.